Welcome to Bugnet. These Terms of Service ("Terms") govern your access to and use of the Bugnet platform, website, and related services (collectively, the "Service"). Please read these Terms carefully before using Bugnet.
1. Acceptance of Terms
By creating an account, accessing, or using Bugnet, you agree to be bound by these Terms and our Privacy Policy. If you are using Bugnet on behalf of an organization, you represent that you have the authority to bind that organization to these Terms, and "you" refers to both you individually and that organization.
If you do not agree to these Terms, you may not use the Service.
2. Description of Service
Bugnet is a bug-tracking and project management platform designed specifically for indie game developers. The Service allows you to:
- Create and manage bug reports, feature requests, and tasks for your game projects
- Capture and organize screenshots, crash logs, and other debugging data
- Collaborate with team members on identifying and resolving issues
- Integrate with third-party tools and platforms, including Steam
- Track project progress through dashboards and reporting tools
We may add, modify, or discontinue features of the Service at any time. We will provide reasonable notice before removing features that you actively rely on.
3. Account Registration
To use Bugnet, you must create an account. When registering, you agree to:
- Provide accurate, current, and complete information
- Keep your account credentials secure and confidential
- Notify us immediately if you suspect unauthorized access to your account
- Be responsible for all activity that occurs under your account
You must be at least 16 years old to create an account. If you are under 18, you represent that you have your parent or guardian's consent to use the Service.
We reserve the right to suspend or terminate accounts that violate these Terms or that have been inactive for an extended period, with prior notice.
4. Acceptable Use
You agree to use Bugnet responsibly and in compliance with all applicable laws. You may not:
- Use the Service for any illegal or unauthorized purpose
- Upload or transmit malware, viruses, or other harmful code
- Attempt to gain unauthorized access to our systems, other users' accounts, or data
- Interfere with or disrupt the Service, servers, or networks connected to the Service
- Scrape, crawl, or use automated tools to extract data from the Service without our written permission
- Impersonate another person or entity
- Use the Service to harass, abuse, or harm others
- Share content that is defamatory, obscene, or infringes on the rights of others
- Resell, sublicense, or redistribute access to the Service without authorization
We reserve the right to investigate and take appropriate action against any violations, including suspending or terminating your account.
5. Intellectual Property
Your Content: You retain full ownership of all content you upload, submit, or create through Bugnet, including bug reports, screenshots, code snippets, and project data ("Your Content"). By using the Service, you grant Bugnet a limited, non-exclusive license to store, process, and display Your Content solely for the purpose of providing the Service to you.
Our Platform: Bugnet and its original content, features, and functionality (excluding Your Content) are owned by Bugnet and are protected by copyright, trademark, and other intellectual property laws. The Bugnet name, logo, and all related marks are trademarks of Bugnet. You may not use our branding without prior written permission.
Feedback: If you provide us with suggestions, ideas, or feedback about the Service, you grant us a perpetual, royalty-free license to use that feedback to improve our platform without any obligation to you.
6. Data and Privacy
Your privacy matters to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using Bugnet, you agree to the data practices described in our Privacy Policy.
You are responsible for any personal data you upload to Bugnet, including ensuring you have the right to share that data. If your bug reports or projects contain personal data from your users or players, you are responsible for complying with applicable data protection laws.
7. Payment Terms
Free Tier: Bugnet offers a free tier with limited features and usage. The free tier is provided as-is and may be modified at any time. We will notify existing free-tier users of any significant changes.
Paid Plans: Paid subscriptions are billed on a monthly or annual basis, depending on the plan you select. Prices are listed on our pricing page and are subject to change with 30 days' notice. You authorize us to charge your payment method on a recurring basis until you cancel.
Upgrades and Downgrades: You may upgrade or downgrade your plan at any time through your account settings. Upgrades take effect immediately, and you will be charged a prorated amount for the remainder of your billing cycle. Downgrades take effect at the start of your next billing cycle.
Refunds: If you are unsatisfied with a paid plan, you may request a refund within 14 days of your initial purchase or renewal. Refund requests should be sent to legal@bugnet.io. Refunds are issued at our discretion and are not guaranteed for partial billing periods or after the 14-day window.
Taxes: Prices do not include applicable taxes. You are responsible for any taxes, duties, or levies imposed by your jurisdiction.
8. Limitation of Liability
To the maximum extent permitted by law, Bugnet and its founders, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of or inability to use the Service.
Our total liability for any claims arising from or related to the Service is limited to the amount you paid us in the 12 months preceding the claim, or $100 USD, whichever is greater.
The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied. We do not warrant that the Service will be uninterrupted, error-free, or completely secure.
9. Termination
You may close your account at any time through your account settings or by contacting us at legal@bugnet.io. Upon account closure:
- Your access to the Service will end immediately
- We will retain your data for 30 days in case you change your mind, after which it will be permanently deleted
- Any prepaid fees for unused portions of your subscription will not be refunded, unless the termination is initiated by us without cause
We may suspend or terminate your account if you violate these Terms, engage in fraudulent activity, or if required to do so by law. We will provide notice and an opportunity to export your data whenever possible, unless immediate action is required to protect the Service or other users.
10. Changes to Terms
We may update these Terms from time to time. When we make material changes, we will notify you by email or by posting a prominent notice on our website at least 14 days before the changes take effect.
Your continued use of Bugnet after the updated Terms become effective constitutes your acceptance of the changes. If you do not agree with the updated Terms, you must stop using the Service and close your account.
11. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any disputes arising from or relating to these Terms or the Service shall be resolved in the state or federal courts located in Delaware.
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect. Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
12. Contact
If you have questions or concerns about these Terms of Service, please contact us:
Email: legal@bugnet.io
We aim to respond to all inquiries within 5 business days.