At Bugnet, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our bug-tracking platform designed for indie game developers. By using Bugnet, you agree to the practices described in this policy.
1. Information We Collect
We collect several types of information to provide and improve our service:
Account Information
- Your name and email address when you create an account
- Your profile picture, if you choose to upload one
- Authentication credentials (passwords are hashed and never stored in plain text)
- Billing information, such as your payment method and billing address, when you subscribe to a paid plan
Game and Project Data
- Bug reports, screenshots, and crash logs you submit through our platform
- Project names, descriptions, and configuration settings
- Tags, labels, and organizational data you create within your workspace
- Comments, notes, and file attachments related to bug reports
Usage Analytics
- How you interact with our platform, including pages visited, features used, and time spent
- Device information such as browser type, operating system, and screen resolution
- IP address and general geographic location (country or region level)
- Referral source and how you found Bugnet
2. How We Use Your Information
We use the information we collect for the following purposes:
- Providing the Service: To operate, maintain, and improve Bugnet, including processing bug reports, managing your projects, and delivering notifications
- Account Management: To create and manage your account, authenticate your identity, and process payments
- Communication: To send you service-related updates, security alerts, and support messages. We may also send product announcements, but you can opt out of non-essential emails at any time
- Analytics and Improvement: To understand how our users interact with the platform so we can improve the user experience, fix issues, and develop new features
- Security: To detect, prevent, and respond to fraud, abuse, or security incidents
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
3. Data Storage and Security
Your data is stored on secure, cloud-based infrastructure. We implement industry-standard security measures to protect your information, including:
- Encryption of data in transit using TLS 1.2 or higher
- Encryption of sensitive data at rest
- Regular security audits and vulnerability assessments
- Access controls that limit employee access to personal data on a need-to-know basis
- Automated backups to prevent data loss
While we take every reasonable precaution, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your data to the best of our ability.
4. Third-Party Services
Bugnet integrates with and relies on certain third-party services to deliver our platform. These services have their own privacy policies, and we encourage you to review them:
- Firebase (Google): We use Firebase for authentication, real-time database functionality, and hosting. Google's privacy policy governs their handling of data processed through Firebase
- Stripe: We use Stripe to process payments. When you provide payment information, it is handled directly by Stripe. We do not store your full credit card details on our servers
- Steam API: If you connect your Steam account or import game data from Steam, we access data through Valve's Steam Web API. This may include your Steam profile information and game metadata
- Backblaze B2: We use Backblaze B2 cloud storage to host file attachments, screenshots, and other uploads. Files you submit may be stored on Backblaze's infrastructure
We only share the minimum amount of data necessary with these providers for them to perform their respective functions.
5. Content You Upload and Player Data
Bugnet lets you and your players submit content such as bug reports, screenshots, video and audio recordings, session replays, crash logs, file attachments, and related metadata ("Uploaded Content"). Uploaded Content may contain personal data about your players or other individuals.
You control the content you upload. With respect to Uploaded Content and any personal data it contains, you (and not Bugnet) act as the data controller. Bugnet processes that data on your behalf as a service provider, solely to provide the Service. You are responsible for: (a) having a lawful basis to collect and share that data; (b) providing any required notices to, and obtaining any required consents from, your players; and (c) responding to your players' privacy requests. We will assist you with such requests where reasonably required by law.
Our role and limitations. We do not pre-screen or monitor Uploaded Content, and we do not control what you or your players submit. To the maximum extent permitted by law, Bugnet is not responsible or liable for Uploaded Content, including its accuracy, legality, or any personal or sensitive data contained within it. You agree not to upload special categories of sensitive personal data, payment card numbers, or other highly sensitive information through bug reports or attachments, and not to use the Service in connection with content prohibited by our Terms of Service (including games with adult or mature themes). We may remove Uploaded Content that violates our Terms or applicable law.
6. Data Retention
We retain your personal data and Uploaded Content for as long as your account is active or as needed to provide the Service. When you delete specific content, or when you close your account, we delete or anonymize the associated data within 30 days, except where we are required to retain it to comply with legal obligations, resolve disputes, prevent fraud, or enforce our agreements. Backups containing residual copies are overwritten on a rolling basis.
7. International Data Transfers
Bugnet is operated from the United States, and the third-party providers we rely on may process data in the United States and other countries. If you access the Service from outside the United States, you understand that your information may be transferred to, stored, and processed in jurisdictions whose data protection laws may differ from those in your country. Where required, we rely on appropriate safeguards, such as standard contractual clauses, for these transfers.
8. Children's Privacy
The Service is intended for game developers and is not directed to children. We do not knowingly collect personal data from children under the age of 16 through the developer dashboard. If you believe a child has provided us with personal data, please contact us at privacy@bugnet.io and we will take steps to delete it. If your game is directed to children, you are responsible for complying with applicable children's privacy laws with respect to any player data you collect and upload.
9. Your Rights
You have the following rights regarding your personal data:
- Access: You can request a copy of the personal data we hold about you at any time. We will provide this information in a commonly used, machine-readable format
- Deletion: You can request that we delete your account and all associated personal data. Upon receiving a deletion request, we will remove your data within 30 days, except where we are required by law to retain certain information
- Export: You can export your bug reports, project data, and other content from Bugnet at any time using our built-in export tools. We support common formats such as JSON and CSV
- Correction: You can update or correct your personal information through your account settings at any time
- Objection: You can object to certain types of data processing, such as marketing communications, by updating your preferences in your account settings or contacting us directly
To exercise any of these rights, please contact us at privacy@bugnet.io. We will respond to your request within 30 days.
10. Cookies
Bugnet uses cookies and similar technologies to enhance your experience on our platform:
- Essential Cookies: Required for the platform to function properly, such as maintaining your login session and remembering your preferences. These cannot be disabled
- Analytics Cookies: Help us understand how you use Bugnet so we can improve the platform. You can opt out of analytics cookies through your browser settings or our cookie preferences panel
We do not use cookies for advertising or tracking across third-party websites. We do not sell cookie data to any third parties.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you by email or by placing a prominent notice on our website at least 14 days before the changes take effect.
Your continued use of Bugnet after the updated policy becomes effective constitutes your acceptance of the changes. If you do not agree with the updated policy, you may close your account at any time.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:
Email: privacy@bugnet.io
We aim to respond to all inquiries within 5 business days.