Quick answer: Bug resolution count doesn't equal resolution quality. Re-opened bug rate, customer-satisfaction post-resolution, and re-occurrence in patches surface quality.

Closing a bug isn't the same as fixing it. Track the quality.

Re-opened rate

Bugs re-opened within 30 days. High rate = closures aren't quality.

Customer post-survey

'Your bug was fixed; how is it now?' Quick survey; reveals partial fixes.

Re-occurrence in patches

Same bug re-appears? Track. Pattern surfaces.

Per-engineer quality

Resolution count + quality. Recognized; recalibrates expectations.

“Quality of fix matters as much as quantity. Track both.”

If your studio measures closures only, the quality is silent. Add the quality dimension.

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