Quick answer: Triage moves faster when reports follow a quality rubric. A 5-point scale (severity, steps, expected, actual, context) shared with reporters trains the inputs and the outputs.
Quality-graded bug reports get fixed faster. Train your reporters; raise everyone's signal.
Five dimensions
Severity (1-5), Steps (yes/no), Expected (yes/no), Actual (yes/no), Context (build/platform/repro rate). Each gets a score in triage.
Score every report
Triager assigns the score. Time spent: 30 seconds. Builds a per-reporter quality stat over time.
Train reporters
For reports below threshold, send a templated 'we need more detail' reply with the missing fields. Trains the reporter; future reports better.
Reward high-quality reporters
Top reporters get early access, in-game credit, or a developer thanks. The recognition costs nothing; loyalty pays off.
“Triage quality is upstream quality. Train upstream; downstream improves.”
Publish the rubric publicly. Players read it; learn what makes a good report. Cultural shift takes one release.