Quick answer: Bug tracker health is invisible until it breaks. Tracking 'slow tickets' (unrouted, untouched, unresolved for too long) surfaces process gaps before they affect players.
Bug tracker is operational quality. Monitor it like any other system.
Unrouted age
Tickets without an owner for > 24 hours. Spikes indicate triage capacity gap.
Stale assigned tickets
Tickets with an owner but no activity for > 7 days. Maybe blocked; maybe forgotten.
Resolution time per severity
Sev-1 resolved in < 24 hours; sev-2 in < 1 week. Distribution per quarter.
Weekly dashboard
One page; four numbers. Engineering leads read it; trends surface.
“Tracker health affects fix velocity. Velocity affects shipping. Both visible.”
Build the dashboard once. Weekly review takes 5 minutes; the signal is the value.