Quick answer: Track a save version vector per device, detect true divergence, and present a clear choice or merge rule rather than silently picking one and losing the other.
Multi-device play creates genuine save conflicts. Handling them explicitly avoids lost progress. Here is how.
How to fix it
1. Track per-device versions
Record version info so you can tell when two devices have genuinely diverged.
2. Detect real divergence
Distinguish a stale device from a true conflict so you only prompt when necessary.
3. Offer a clear resolution
Let the player choose, or apply a documented merge rule, instead of silently discarding a save.
Catching the ones you can't reproduce
The hardest version of this to fix is the one you can't reproduce — it only happens on a player's hardware, OS, driver, or save state, under conditions that simply aren't present on your machine. A report that says “it crashed” or “it froze” gives you nothing to act on, so the bug survives release after release while quietly costing you players.
Automatic error capture closes that gap. Each failure arrives with its full stack trace, the device and OS, the build number, and a breadcrumb trail of what the player did right before it broke, so even a failure you have never seen becomes a specific, reproducible issue. Fold identical failures into one signature ranked by how many players each hits, and your worklist sorts itself worst-first instead of arriving as a stream of vague complaints.
This is where a tool like Bugnet earns its place. Its SDK captures every backend error automatically with the full stack trace plus device, OS, memory, build, and game-state context, folds duplicates into one grouped issue with an occurrence count, and ties each to the build it first appeared on — so you fix the problem that hurts the most players first and confirm it is gone when its signature disappears from the next release.
The errors you never hear about are the ones quietly costing you players. Visibility turns them into a worklist.