Quick answer: Save frequently and atomically so a crash can't erase progress, validate and back up saves so corruption doesn't lose everything, and capture crashes around saving. Lost progress is largely preventable.
Losing progress is one of the most enraging things that can happen to a player, hours of work gone, and it often drives them to quit and leave a harsh review. Preventing it is about robust saving. Here's how to prevent lost player progress.
Save Frequently and Atomically
Progress is lost when a crash, close, or power-off happens between saves, or during a save, so save frequently so little is ever at risk, and save atomically so an interrupted save doesn't corrupt or lose the existing data. Frequent atomic saves mean that whatever goes wrong, the player loses minutes at most, not hours.
Bugnet captures crashes with context, so you can see crashes that interrupt saving or cost progress. Saving frequently and atomically prevents the bulk of lost-progress incidents, since most progress loss is about the gap between saves or a save interrupted partway.
Validate and Back Up Saves So Corruption Doesn't Lose Everything
A corrupted save can lose everything at once, so validate saves and keep a backup, write the new save without destroying the old until the new one is confirmed good, and validate on load. Then a corruption costs the player little, since you can fall back to the last good save rather than losing all their progress.
Bugnet captures crashes around save loading, so save-corruption problems are visible. Validating and backing up saves prevents the catastrophic progress loss where a single corrupted file erases everything, by ensuring there's always a recoverable good state.
Capture the Crashes Around Saving That Cause Progress Loss
Lost progress often traces to crashes at save time or around saving, so capture those crashes from the field. Seeing that crashes cluster around the save system points you at the cause so you can make saving more robust, preventing the progress loss those crashes are causing.
Bugnet captures crashes with breadcrumbs, so crashes around the save system are identifiable. So prevent lost player progress by saving frequently and atomically, validating and backing up saves, and capturing the crashes around saving, addressing one of the most player-enraging and most preventable problems.
Save frequently and atomically so a crash can't erase progress, validate and back up saves so corruption doesn't lose everything, and capture crashes around saving. Lost progress is enraging but largely preventable.