Quick answer: Gate audio behind a start button or first input, and on that interaction ensure the WebAudio context resumes before triggering sounds.
Your Unity WebGL game loads but stays silent until the player clicks something. Modern browsers block autoplay and keep the audio context suspended until a gesture.
How to fix it
1. Require a start gesture
Show a Click to Play / Start button and don't trigger music or SFX until the player presses it; the gesture is what unlocks audio.
2. Resume the audio context
On the first input the browser resumes the suspended context. Avoid calling Play during loading where it will be blocked and dropped.
3. Don't autoplay menu music
Schedule menu and ambient audio to begin after the first interaction rather than on scene load, so nothing is lost to the autoplay block.
Catching the ones you can't reproduce
The hardest version of this to fix is the one you can't reproduce — it only happens on a player's hardware, OS, driver, or save state, under conditions that simply aren't present on your machine. A report that says “it crashed” or “it froze” gives you nothing to act on, so the bug survives release after release while quietly costing you players.
Automatic error capture closes that gap. Each failure arrives with its full stack trace, the device and OS, the build number, and a breadcrumb trail of what the player did right before it broke, so even a failure you have never seen becomes a specific, reproducible issue. Fold identical failures into one signature ranked by how many players each hits, and your worklist sorts itself worst-first instead of arriving as a stream of vague complaints.
This is where a tool like Bugnet earns its place. Its SDK captures every HTML5 error automatically with the full stack trace plus device, OS, memory, build, and game-state context, folds duplicates into one grouped issue with an occurrence count, and ties each to the build it first appeared on — so you fix the problem that hurts the most players first and confirm it is gone when its signature disappears from the next release.
Reproduce it once with full context and the fix writes itself. The hunt is the expensive part.