Quick answer: Enable a shadow distance fade so shadows fade in over a band before the cutoff, and extend the shadow distance enough that the fade happens out of the player's focus.
Shadow pop-in is a hard distance cutoff. Adding a fade band before the maximum distance turns the abrupt appearance into a gradual fade the player does not notice.
How to fix it
1. Enable a shadow distance fade
Turn on the shadow distance fade / fade band so shadows ramp in over a range approaching the cutoff instead of snapping on at a single threshold.
2. Push the cutoff farther back
Increase the maximum shadow distance enough that the fade happens beyond where players normally look, hiding the transition entirely.
3. Match cascade ranges to the fade
Align the last cascade's range with the fade band so the lowest-resolution shadows are the ones fading, keeping the transition cheap and subtle.
Catching the ones you can't reproduce
The hardest version of this to fix is the one you can't reproduce — it only happens on a player's hardware, OS, driver, or save state, under conditions that simply aren't present on your machine. A report that says “it crashed” or “it froze” gives you nothing to act on, so the bug survives release after release while quietly costing you players.
Automatic error capture closes that gap. Each failure arrives with its full stack trace, the device and OS, the build number, and a breadcrumb trail of what the player did right before it broke, so even a failure you have never seen becomes a specific, reproducible issue. Fold identical failures into one signature ranked by how many players each hits, and your worklist sorts itself worst-first instead of arriving as a stream of vague complaints.
This is where a tool like Bugnet earns its place. Its SDK captures every error automatically with the full stack trace plus device, OS, memory, build, and game-state context, folds duplicates into one grouped issue with an occurrence count, and ties each to the build it first appeared on — so you fix the problem that hurts the most players first and confirm it is gone when its signature disappears from the next release.
Most of the time the fix is small. Seeing the failure clearly is the part that actually costs you.