Quick answer: Use pseudo-random distribution or a pity system that increases the chance after misses, and shuffle bags for guaranteed distribution, so drops feel fair without being predictable.
Streaky loot is true randomness doing exactly what it does. Smoothing the distribution makes it feel fair. Here is how.
How to fix it
1. Use a pity system
Increase the drop chance each time the player does not get the item, resetting when they do. This caps the worst-case dry streak so players are not punished by bad luck, while keeping drops random.
2. Use a shuffle bag
For drops that should be evenly distributed, draw from a shuffled bag of outcomes rather than rolling independently each time. The bag guarantees the intended distribution over a window, avoiding clumps.
3. Tune perceived fairness
Players judge fairness by streaks, not probability. Smooth the distribution so the experience matches the intended rate, even if pure independent rolls would technically be correct.
Catching the ones you can't reproduce
The hardest version of this to fix is the one you can't reproduce — it only happens on a player's hardware, OS, driver, or save state, under conditions that simply aren't present on your machine. A report that says “it crashed” or “it froze” gives you nothing to act on, so the bug survives release after release while quietly costing you players.
Automatic error capture closes that gap. Each failure arrives with its full stack trace, the device and OS, the build number, and a breadcrumb trail of what the player did right before it broke, so even a failure you have never seen becomes a specific, reproducible issue. Fold identical failures into one signature ranked by how many players each hits, and your worklist sorts itself worst-first instead of arriving as a stream of vague complaints.
This is where a tool like Bugnet earns its place. Its SDK captures every error automatically with the full stack trace plus device, OS, memory, build, and game-state context, folds duplicates into one grouped issue with an occurrence count, and ties each to the build it first appeared on — so you fix the problem that hurts the most players first and confirm it is gone when its signature disappears from the next release.
Ship the fix, watch the signature disappear from the next build. That's how you know it's really gone.