Quick answer: Advance on the press edge for tap-skip, and for hold-to-skip add a repeat interval so lines fast-forward at a controlled, readable rate.
Holding skip and losing track of the conversation means skip fires every frame. Edge-triggering and throttling the hold fixes it. Here is how.
How to fix it
1. Skip on the press edge
For a tap to skip one line, advance only when the button transitions from up to down, not while it is held, so one tap equals one line.
2. Throttle hold-to-skip
If holding should fast-forward, advance on a fixed interval (for example one line every 0.1 s) while held, so the rate is controlled rather than tied to frame rate.
3. Offer a 'skip all' confirmation
For skipping an entire cutscene, use a separate explicit action with a brief hold or confirmation, so players do not accidentally blow past the whole conversation.
Catching the ones you can't reproduce
The hardest version of this to fix is the one you can't reproduce — it only happens on a player's hardware, OS, driver, or save state, under conditions that simply aren't present on your machine. A report that says “it crashed” or “it froze” gives you nothing to act on, so the bug survives release after release while quietly costing you players.
Automatic error capture closes that gap. Each failure arrives with its full stack trace, the device and OS, the build number, and a breadcrumb trail of what the player did right before it broke, so even a failure you have never seen becomes a specific, reproducible issue. Fold identical failures into one signature ranked by how many players each hits, and your worklist sorts itself worst-first instead of arriving as a stream of vague complaints.
This is where a tool like Bugnet earns its place. Its SDK captures every error automatically with the full stack trace plus device, OS, memory, build, and game-state context, folds duplicates into one grouped issue with an occurrence count, and ties each to the build it first appeared on — so you fix the problem that hurts the most players first and confirm it is gone when its signature disappears from the next release.
Reproduce it once with full context and the fix writes itself. The hunt is the expensive part.