Quick answer: Compare local and cloud save timestamps before applying, keep the newer (or more-progressed) one, and only upload when local is newer.
Cloud saves overwriting local progress is blind sync. Comparing first fixes it. Here is how.
How to fix it
1. Compare before applying
Before applying the cloud save, compare its timestamp and progress to the local save. Blindly downloading and applying the cloud save overwrites newer local progress the player made while offline.
2. Keep the newer save
Resolve in favor of the newer or more-progressed save, or prompt the player when they conflict. The goal is never to silently replace better progress with worse, in either direction.
3. Upload only when local is newer
Upload the local save to the cloud only when it is newer than the cloud version, so you do not push stale local data over newer cloud progress made on another device. Sync should always move toward the newest state.
Catching the ones you can't reproduce
The hardest version of this to fix is the one you can't reproduce — it only happens on a player's hardware, OS, driver, or save state, under conditions that simply aren't present on your machine. A report that says “it crashed” or “it froze” gives you nothing to act on, so the bug survives release after release while quietly costing you players.
Automatic error capture closes that gap. Each failure arrives with its full stack trace, the device and OS, the build number, and a breadcrumb trail of what the player did right before it broke, so even a failure you have never seen becomes a specific, reproducible issue. Fold identical failures into one signature ranked by how many players each hits, and your worklist sorts itself worst-first instead of arriving as a stream of vague complaints.
This is where a tool like Bugnet earns its place. Its SDK captures every error automatically with the full stack trace plus device, OS, memory, build, and game-state context, folds duplicates into one grouped issue with an occurrence count, and ties each to the build it first appeared on — so you fix the problem that hurts the most players first and confirm it is gone when its signature disappears from the next release.
Ship the fix, watch the signature disappear from the next build. That's how you know it's really gone.