Quick answer: Bug report forms that require typing exclude controller-only players. A controller-friendly form with structured selectors instead of free-text captures reports from console players.
Console players don't bug-report. Not because they don't have bugs; because typing on a controller is exhausting.
Structured selectors
'What happened?' > menu: Crashed, Visual glitch, Audio issue, Couldn't progress, Other. Each leads to follow-up options. Three-button navigation; zero typing.
Voice memo option
For 'Other', record a voice memo via console mic. Saves the player from typing on a virtual keyboard.
Auto-attach state
Screenshot, recent log, controller state are captured automatically. Player describes the problem; SDK provides the context.
Submit on one button
Final 'Submit' on A/X. No double-confirm. Players cancel often if too many steps.
“Console reports are a known gap. Closing the gap is mostly UX, not engineering.”
Test the controller flow with a real controller, not the keyboard emulator. Some flows that feel fine on keyboard are 10x slower with thumbsticks.