Quick answer: Never ask non-technical players for technical details, capture those automatically. Ask them only what they can answer: what they were doing and what went wrong. The burden of technical context belongs on your tooling, not on the player.
A casual player does not know their GPU model, cannot find a log file, and has no idea what 'reproduction steps' means. If your bug intake assumes they do, you will get either no reports or useless ones. The art of collecting from non-technical players is to ask them only what they can actually answer and to capture everything technical for them automatically.
Stop Asking Players Technical Questions
Fields like 'GPU model,' 'driver version,' 'attach your log file,' and 'steps to reproduce' are barriers for most players. They either skip them, guess wrong, or abandon the report entirely. Every technical field you require shrinks the pool of players willing and able to report. The solution is not to educate players, it is to stop asking.
All of that technical context can be captured automatically by an in-game reporter or SDK. The player never sees it; you get all of it. That single shift, automatic capture instead of player-supplied technical fields, is the difference between reports a casual player can file and reports they cannot.
Ask Only What Humans Can Answer
Non-technical players can describe their experience perfectly well in plain terms. Ask in plain language: 'What were you trying to do?' and 'What happened instead?' Those two questions get you a usable report from anyone. Avoid jargon entirely, no 'repro steps,' no 'expected versus actual behavior.'
Make the description optional-friendly: even 'the screen went black when I clicked play' is actionable when paired with the auto-captured screenshot and logs. Lower the bar to the point where a frustrated player can report in ten seconds.
Design the Whole Flow for the Least Technical Player
If your reporting works for someone who has never read a settings menu, it works for everyone. A single button, one or two plain questions, and automatic context behind the scenes is the target. Bugnet's SDK is built around this: the player taps report, types a sentence, and the dashboard receives the screenshot, logs, device info, and version, no technical knowledge required from the player.
The payoff is volume and breadth. When reporting is genuinely effortless, you hear from the casual majority of your audience, not just the technical few who would have filed a detailed report anyway. That broader signal is what reveals the bugs affecting most of your players.
Your least technical player is your test. If they can report a bug, everyone can.