Quick answer: Offer two-factor authentication via an authenticator app or email code, so a stolen password alone is not enough to access an account.

A password alone is a single point of failure. Two-factor authentication adds a real second barrier. Here is how.

How to fix it

1. Offer a second factor

Support authenticator apps or email/SMS codes as a second factor.

2. Provide recovery codes

Give players backup codes so losing their device does not lock them out.

3. Encourage adoption

Prompt for 2FA, especially on accounts with purchases, without forcing friction on everyone.

Catching the ones you can't reproduce

The hardest version of this to fix is the one you can't reproduce — it only happens on a player's hardware, OS, driver, or save state, under conditions that simply aren't present on your machine. A report that says “it crashed” or “it froze” gives you nothing to act on, so the bug survives release after release while quietly costing you players.

Automatic error capture closes that gap. Each failure arrives with its full stack trace, the device and OS, the build number, and a breadcrumb trail of what the player did right before it broke, so even a failure you have never seen becomes a specific, reproducible issue. Fold identical failures into one signature ranked by how many players each hits, and your worklist sorts itself worst-first instead of arriving as a stream of vague complaints.

This is where a tool like Bugnet earns its place. Its SDK captures every backend error automatically with the full stack trace plus device, OS, memory, build, and game-state context, folds duplicates into one grouped issue with an occurrence count, and ties each to the build it first appeared on — so you fix the problem that hurts the most players first and confirm it is gone when its signature disappears from the next release.

Most of the time the fix is small. Seeing the failure clearly is the part that actually costs you.