Why does my game crash only on certain devices?

Because of hardware differences: a GPU that handles a shader or feature differently, a buggy driver, an OS version quirk, or a device with less memory. These config-specific crashes don't reproduce on your machine, so you need crashes captured with device context from the field to identify which hardware fails and why. The shared device pattern across occurrences points at the cause.

How do I fix a crash I can't reproduce on my hardware?

Use the field data: capture the crash with full device, GPU, and OS context, group occurrences to see which configurations it happens on, and work from that pattern, the shared hardware tells you what's different. Then fix the specific path or guard it on the affected configs. You fix it from the data and the pattern, not by reproducing it locally, which often isn't possible for device-specific crashes.

How Do I Handle Crashes on Specific Devices?

Q: How do I handle crashes on specific devices?

Capture crashes with full device context (model, GPU, OS, memory) so device-specific crashes cluster on the affected hardware, find the configuration pattern (a particular GPU, OS version, or memory tier), and then fix the config-specific code path or guard it by disabling/substituting the problematic path on those devices. Since these crashes don't reproduce on your machine, the captured device context and the cluster pattern are how you handle them.

Quick answer: Capture crashes tagged by device so device-specific crashes cluster on the affected hardware, find the configuration pattern, and fix or guard the code path those devices hit.

Crashes that only happen on specific devices are maddening, they don't reproduce on your machine, so you can't debug them the usual way. The key is capturing the device context and working from the pattern. Here's how to handle device-specific crashes.

Capture Crashes With Device Context

A device-specific crash is unfixable without knowing the device, the model, GPU, OS, and memory where it happens. 'It crashes for some players' is hopeless; 'it crashes on these GPU families' is a lead. Capturing full device context with each crash is the starting point.

Bugnet captures device, GPU, OS, and version context with every crash automatically, so device-specific failures arrive with the information to identify the pattern. Since these crashes don't reproduce on your hardware, the captured device context is the only practical way to handle them.

Find the Configuration Pattern

Device-specific crashes reveal themselves as a cluster: a crash that only happens on one GPU family, below a certain memory size, or on a particular OS version. Grouping crashes and looking at the device breakdown surfaces this pattern, turning a baffling intermittent crash into 'this fails on this hardware.'

Bugnet groups crashes by signature and shows the device distribution, so a configuration-specific pattern stands out immediately. Finding the pattern is what tells you it's a hardware issue and exactly which hardware, which is the key to fixing a crash you can't reproduce.

Fix or Guard the Affected Path

Once you know which devices crash and why, you can fix the config-specific path, a shader one GPU mishandles, a feature exceeding a device's memory, or guard it by disabling or substituting the problematic path on the affected configurations. Either way, the targeted crash stops.

Bugnet ranks device-specific crashes by affected players, so you fix the configurations that matter most first. Handling crashes on specific devices is capturing device context, finding the configuration pattern, and fixing or guarding the affected path, which resolves crashes you could never reproduce yourself.

Capture crashes tagged by device so they cluster on the affected hardware, find the configuration pattern, and fix or guard the path those devices hit. Field data is essential since they don't reproduce on your machine.