Quick answer: GitHub Issues is a solid developer task tracker tied to your code, but it lacks in-game reporting, crash capture, automatic grouping, and impact ranking, and players won't file issues on your repo. For player bug reports, a dedicated tracker wins; use each for its job.
GitHub Issues is free, familiar, and already there if your code is on GitHub, so using it for bugs is tempting. The key distinction is that it's a developer issue tracker, not a player bug tracker. Which job you're doing, organizing your own tasks or capturing player reports, determines which tool fits.
Where GitHub Issues Wins: Developer Tasks
For tracking your own engineering work, GitHub Issues is genuinely good. It lives next to your code, links to commits and pull requests, and handles labels, milestones, and assignment well. If you're organizing your own to-dos and the bugs you found yourself, it's a reasonable, zero-cost choice that integrates tightly with your development workflow.
So this isn't a criticism of GitHub Issues for what it's built for. As a developer task tracker tied to your repo, it does its job well. The gap appears specifically when you point it at player-reported bugs, which it wasn't designed to handle.
Where a Dedicated Tracker Wins: Player Reports
Player bug tracking needs capabilities GitHub Issues lacks entirely: in-game reporting so players can submit without a GitHub account, automatic crash capture, grouping of duplicate reports, device and version context, and ranking by how many players are affected. And it's developer-facing, players simply won't file issues on your repo.
Bugnet is built for this gap: in-game reports and crashes flow in with context, group automatically, and rank by impact, the player-facing capabilities GitHub Issues doesn't have. Trying to funnel player reports into GitHub Issues means doing all that capture, grouping, and ranking by hand, or not at all.
Use Each for Its Job, or Bridge Them
The sensible answer is to use each tool for its strength: GitHub Issues for your development tasks, a dedicated tracker for player reports and crashes. Many teams do both, capturing and triaging player reports in a purpose-built tool, then creating dev tasks in their issue tracker for the ones they'll actually fix.
Bugnet handles the player-facing side, capture, grouping, ranking, public pages, and you carry the issues worth fixing into your dev workflow. So rather than choosing one, use GitHub Issues for your own work and a dedicated tracker for player reports, bridging the two so player feedback flows cleanly into development.
GitHub Issues is great for your own dev tasks but lacks in-game reporting, crash capture, grouping, and impact ranking, and players won't use it. For player reports, a dedicated tracker wins. Use each for its job.