Quick answer: Featurebase bundles a feedback board, roadmap, helpdesk and help center, priced per seat: free for one seat, then $29, $59 or $99 per seat a month billed yearly, with AI resolutions metered on paid plans. It is built for software products. For a game, Bugnet publishes a public known-issues tracker, roadmap and changelog on every plan, fed by in-game reports and automatic crash capture, with flat pricing ($19 or $79 a month for the whole team).
Featurebase has become a popular alternative to Canny for collecting user feedback and publishing a roadmap. Game developers find it for the same reason: they want players to see what is being fixed. The question is whether a support-and-feedback suite for software teams is the right shape for a game. Prices are from Featurebase's pricing page at the time of writing (October 2026).
What Featurebase offers
Featurebase combines product feedback (boards where users post and vote, a roadmap, a changelog) with support tooling (live chat, a shared inbox, a help center) in one subscription. Pricing is per seat:
| Plan | Price |
|---|---|
| Free | $0, one seat |
| Growth | $29 per seat a month, billed yearly, plus $0.49 per AI resolution |
| Professional | $59 per seat a month, billed yearly, plus AI resolutions; includes 20 free Lite seats |
| Enterprise | $99 per seat a month, billed yearly, plus AI resolutions; includes 50 free Lite seats |
For a SaaS company running support and product feedback together, that is a strong bundle.
Why games are different
- Most feedback is bugs. Players want to know whether the crash, the stuck quest or the broken controller mapping is known and being fixed. A feature board is the wrong shape for that.
- Feedback should come from the game. Players will not visit a feedback site to describe a bug; they will press a button in the pause menu, or leave a Steam review.
- The page has to stay current. A roadmap updated by hand drifts from reality within weeks of launch.
What Bugnet does instead
Bugnet publishes three hosted pages per game on every plan, all fed from your actual bug tracker:
- Public bug tracker: known issues players can search, filter and upvote without an account.
- Roadmap: bugs grouped by status as a board or list, sorted by priority, newest or most upvoted.
- Changelog: entries in Markdown, or drafted automatically from the bugs you resolved recently.
Items arrive from inside the game: players report through an in-game widget, and crashes and errors are captured automatically with screenshots, logs and hardware details. Repeat reports stack onto one bug, so the public page shows one entry with its upvotes instead of fifty duplicates. Private bugs never appear. Pricing is flat: free for one project (with a “Powered by Bugnet” badge), Studio at $19 a month for up to 20 team members, Studio Plus at $79 a month for unlimited.
Featurebase vs Bugnet for a game
| Featurebase | Bugnet | |
|---|---|---|
| Built for | Software feedback and support | Game bugs, crashes and player communication |
| Where items come from | Users posting on a board, support conversations | In-game reports, crash capture and your team |
| Helpdesk and live chat | Yes | No |
| Crash reporting | No | Yes, SDKs for seven engines |
| Pricing | Per seat | Flat per account |
When Featurebase is the better choice
If you need a helpdesk with live chat and a help center, or your community mainly votes on new feature ideas, Featurebase does things Bugnet does not. Some studios run both: a support suite for tickets and ideas, and Bugnet for bugs, crashes and the known-issues page.
For more options, see the best public roadmap tools for game developers and Canny alternative for game developers. Turn on Bugnet's public pages free.
Frequently asked questions
How much does Featurebase cost?
Featurebase has a free plan for one seat. Paid plans are $29, $59 or $99 per seat a month billed yearly, with AI resolutions metered at $0.49 each on paid plans.
Is Featurebase good for game developers?
It is a strong feedback and support suite for software products. Game studios whose public feedback is mostly about bugs often prefer a roadmap and known-issues page fed directly by in-game reports and crash capture, such as Bugnet's.
Does Bugnet have a public roadmap?
Yes. Bugnet publishes a public bug tracker, roadmap and changelog on every plan, kept current from your bug tracker.
Can players post feature ideas in Bugnet?
Players report through the in-game widget, and your team can add planned items from the dashboard, but Bugnet is not an open idea board where anyone can post from a website.
Does Bugnet include a helpdesk?
No. Bugnet focuses on bugs, crashes and player communication about them, including status emails to players who left an email with their report.
Players ask one question more than any other: is this a known bug? Make sure your public page can answer it on its own.