Do I need a status page for my game?

A status page is worth having for online games where outages affect players, since it gives players a single place to see service status during an outage, reducing support load and reassuring them you are aware. For offline games, it is less relevant. During an outage, players want to know whether the game is down and whether you are aware, and without a status page they flood your support and social channels asking. A status page gives them a single source of truth, reducing the support spike and reassuring them you are on it, which preserves goodwill during the inevitable outages of an online game. For online and live-service games (servers, online features, multiplayer), this is valuable, while for purely offline single-player games it is less relevant since there is no service to be down. Bugnet captures the client-side errors that signal an outage (so you detect it fast) and provides a tracker to communicate status, supporting the outage communication a status page provides, so for an online game a status page (or equivalent communication) is worth having to reduce support load and reassure players during outages.

How do I communicate with players during an outage?

Acknowledge the outage promptly, say what you know and that you are working on it, and update as it resolves, via a status page or tracker, transparency and timeliness matter more than having all the answers. Players experiencing an outage want to know you are aware and working on it. Communicate promptly, even before full diagnosis: acknowledge the outage (yes, the game is down, we know), say you are investigating and working on a fix, and commit to updating. A status page or tracker is ideal because it is a single place players can check, reducing the flood of individual reports. As the situation progresses, update: when you have identified the cause, when you are deploying a fix, and when it is resolved. Bugnet's tracker gives you a place to post the outage's status (known, in progress, resolved), so players have a single source of truth and see you are actively handling it, which preserves goodwill through the outage and demonstrates responsiveness when you resolve it, which is how you communicate with players during an outage.

Does a status page reduce support load?

Yes, a status page reduces support load during outages by giving players a single place to see service status, so they do not flood your support and social channels asking whether the game is down. When an outage hits, players want to know whether the game is down and whether you are aware, and without a status page they ask, individually, inflating your support volume with duplicate inquiries at the worst time. A status page answers this for everyone, so players self-serve the status rather than asking, deflecting the support spike an outage causes and reducing duplicate reports. It also reassures players (they see you are aware and working on it), preserving goodwill. Bugnet captures the errors that signal an outage and provides a tracker to communicate its status, so you can detect an outage fast and give players a single source of truth, reducing the support flood and reassuring players during the outage, which is how a status page (or equivalent) reduces support load during the inevitable outages of an online game.

Do You Need a Status Page?

Quick answer: A status page is worth having for online games, it gives players a single place to see service status during an outage, reducing support load and reassuring them.

A status page is a simple way to communicate during outages. Here is whether you need a status page.

Why It Helps: A Single Source During Outages

A status page helps during outages by giving players a single place to see service status, so they do not flood your support or social channels asking whether the game is down. It reassures players you are aware and reduces the support spike an outage causes.

Bugnet captures the client-side errors that signal an outage and provides a tracker, so you can detect an outage fast and communicate its status to players, the foundation a status page builds on.

When You Need It: Online and Live-Service Games

You need a status page for online and live-service games where outages affect players (servers, online features, multiplayer). For these, a status page is valuable during the inevitable outages. For purely offline single-player games, a status page is less relevant since there is no service to be down.

Bugnet supports outage communication for online games, capturing the errors that signal an outage and letting you communicate via a tracker, the contexts where a status page provides value.

The Value: Reduced Support and Reassurance

The value of a status page is reduced support load (players self-serve the status rather than asking) and reassurance (players see you are aware and working on it). During an outage, this preserves goodwill and cuts the flood of duplicate inquiries.

Bugnet's tracker lets you communicate outage status and reassure players, capturing the reassurance and deflection a status page provides during an outage.

A status page is worth having for online games, it gives players a single place to see service status during an outage, reducing support load and reassuring them you're aware.