Quick answer: Group duplicates so the backlog reflects distinct issues, prioritize by impact and defer the rest, and close stale items regularly. A well-managed backlog is an accurate, ranked, current tool.
A bug backlog can be a useful tool or a demoralizing pile, depending on how you manage it. Here are the best practices for managing a bug backlog.
Group Duplicates So the Backlog Reflects Distinct Issues
A backlog looks far worse than it is when duplicates aren't grouped, fifty reports of five bugs feels like fifty problems. So group duplicates by signature so the backlog reflects distinct issues, not report volume, which both shrinks the apparent size and shows the true number of problems to address.
Bugnet groups crashes and reports by signature, so the backlog shows distinct issues with counts. Grouping duplicates keeps the backlog accurate and far smaller, by collapsing report volume into the actual distinct problems.
Prioritize by Impact and Defer the Rest
A backlog overwhelms when every bug feels equally urgent, so prioritize by impact, fix the bugs affecting the most players, and deliberately defer or decline the low-impact ones. Explicit prioritization gives you a clear top of the list to work and keeps the rest from weighing on you as undifferentiated pressure.
Bugnet ranks issues by affected players, so the high-impact bugs are clear and the rest can be deferred. Prioritizing by impact turns the backlog from an undifferentiated pile into a ranked list where you always know what to work next and what to let wait.
Close Stale Items Regularly
Old, irrelevant bugs clog and inflate the backlog if they stay open forever, so close stale items regularly, the no-longer-reproducible, incidentally-fixed, or too-minor-to-ever-fix items, with a periodic pass. Pruning keeps the backlog reflecting current reality rather than accumulating demoralizing history.
Bugnet tracks issues and per-version data, so you can tell which old bugs are still occurring. So practice managing a bug backlog by grouping duplicates, prioritizing by impact and deferring the rest, and closing stale items, keeping the backlog an accurate, ranked, current tool rather than an overwhelming pile.
Group duplicates so the backlog reflects distinct issues, prioritize by impact and defer the rest, and close stale items regularly. A well-managed backlog is an accurate, ranked, current tool.